Service Contracts

FAQs | Silver Plan for Heating | Gold Plan for Heating | Bronze Plan for Heating

Platinum Central Air Conditioning Coverage | Oil Tank Protection | Loyalty Rewards

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Heating and cooling equipment is expensive to install, and it makes sense to maintain it well. With expert preventive maintenance, your equipment runs reliably and achieves peak efficiency every year.

F.C. Haab offers Service Agreements for virtually any furnace, boiler or central air conditioner that include essential preventive maintenance. Some of our agreements also provide repair coverage that can greatly reduce your costs in the event of a major repair. When you purchase plans for both heating and air conditioning, you save $50 off the combined annual cost.

Frequently Asked Questions About Service Agreements

Q Do I need a service plan?

A There are three important reasons to purchase a service plan. First, it includes an annual tune-up, which should never be skipped. Second, it ensures 24-hour response to heat emergencies. Third, it protects you from expensive repair bills.

Q What about the cost?

A The cost varies from plan to plan, but each one delivers great value. Your plan includes the annual tune-up, which normally costs $119, and the tune-up reduces your heating costs by as much as 10 percent. Your plan can also shelter you from repair costs, which can be considerable for even a small repair, because parts have become very expensive.

Q Which plan is best for me?

A It depends on the level of protection you desire. Our Gold Plan offers the most complete repair coverage, so it makes sense for customers who are concerned about high repair bills. The Silver Plan offers less extensive coverage, but the price is lower. The Bronze Plan offers a tune-up without the extensive repair coverage, so it is ideal for customers who don't want to pay to protect against high repair costs. The Silver and Gold plans both include our Loyalty Credits.

Q What are "Loyalty Credits"?

A Each year you buy a service plan, you earn $50 toward the replacement of furnaces or boilers, burners, air conditioners, etc. You can accumulate up to $500 in credits.

Q Is all the service done by your own people?

A Yes. We maintain a full-time staff of highly trained technicians who perform all our service work. We never use subcontractors.

Q Will I be charged for labor on parts not covered by the service plan?

A Yes, although there is very little our Gold Plan doesn't cover.

Q If there are parts on these plans that my system doesn't have, am I paying for them?

A No. You're paying only for the parts your system has. For example, a furnace system has a blower that sends hot air through the vents, while a boiler has a circulator that sends hot water through pipes. The price of the plan takes this into account.

Q Can I spread out the cost of the plan(s) in small monthly payments?

A Yes. You can make convenient monthly payments through our Budget Plan.

Q Do you also cover central air conditioning systems?

A Yes, we're experts at it. And when you get our air conditioning coverage along with a heating plan, you save $50 on its cost.

Q What about oil tanks?

A We offer a Tank Protection Plan for the repair and replacement of oil tanks, which includes reimbursement for cleanup costs in the unlikely event of an oil release.

Q How do I get started?

A Just contact us. Please don't wait until you have a problem and face a big bill. Take care of this now, so you can rest easy all year long. If you have any questions, call us at 215-563-0800 or 610-789-6340.

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Silver Plan for Heating

The Silver Plan covers many things that typically go wrong with your system and includes a tune-up as needed to increase your system's longevity and performance.

Annual Tune-Up (for Silver Plan and Gold Plan)

The annual tune-up is included in this plan and will be performed once during the Service Agreement term during regular working hours as scheduled by our Service Department. The annual tune-up includes:

• Test and adjust oil burner for maximum efficiency, using combustion testing equipment
• Inspect combustion chamber
• Clean and check electrodes and nozzle assembly
• Install customer-supplied air filters. We supply oil filter controls cartridge and burner nozzle, if necessary
• Oil all motors on burner, fans and circulators
• Check all safety and operating controls
• Vacuum-clean appliance and flue pipe, including chimney base (where accessible), as necessary

F.C. Haab Company will repair or replace during the life of this agreement, at no extra charge to our customer, any of the following parts that may become defective due to normal use or wear and tear. There are no extra charges for emergency repairs no matter when you call us.

Controls Aquastat Cad Cell Control Circulator Control Combination Control Draft Regulator Emergency Switch Fuses High Limit Control Low Limit Control Pressuretrol Control Primary Control Reverse Aquastat Stack Control Stack Switch Thermostat (manual) Triple Aquastat Boiler Systems (one zone only) Circulator Motor (up to 1/6 hp) Circulator Coupling Furnace Systems Blower Belt Blower motor (up to 1/3 hp; no variable speed motors) Fan Control Limit Control Other Anti-hum Device Flue Pipe (up to 8") Tank Gauge

Fuel Supply Parts Fire Matic Valve Flare Fittings Fuel Filter Cartridge Fuel Filter Complete Fuel Pump Fuel Pump Bleeder Fuel Pump Seal Fuel Pump Strainer Oil Line Oil Line Fittings Burner Replacement Burner Coupling Burner Flange Gasket Burner Motor (up to hp) Buss Bar Transformer Leads Cad Cell Assembly Cad Cell Eye Delayed Oil Valve Electrodes End Cone Ignition Transformer Ignition Wiring Low Voltage Transformer Low Voltage Wiring Nozzle Nozzle Adapter Nozzle Line Loyalty Credits $50 per year Up to $500 total

To enroll in the Silver Service Agreement, please call our office or contact us.

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Gold Plan for Heating

The Gold Plan includes everything in the Silver Plan including the annual tune-up, plus the significant addition of the following major parts and services.

Parts All Circulators Automatic Water Feeder Baffle Bearing Assembly Blower Motor (up to 1 hp; no variable speed motors) Boiler Valves Blower Bearings Blower Pulley Blower Shaft Blower Wheel Circuit Breaker Circulator Impellor Circulator Motor Mounts Circulator Wicking Clock Thermostat Combustion Chamber Ductwork Electronic Air Cleaners Expansion Tank Exposed Heating Pipes Feed & Flow Valves Gauge Glass Low Water Cut-off Float Low Water Cut-off Switch

Mixing Valve Pressure & Temperature Gauge Purge Valve Pyrostat Relief Valve Zone Valves Complete Zone Valve Motor Zone Valve Relay Zone Valve Stem Services Adjusting boiler pressure Adjusting water level Venting of baseboard or radiators Humidifiers Humidifier Fan Humidifier Motor Humidifier Pad Solenoid Valve Loyalty Credits $50 per year Up to $500 total

Click here for General Conditions for Silver and Gold Service Agreements

General Conditions for Silver and Gold Service Agreements

1. We reserve the right to inspect and approve the equipment covered before accepting the Service Agreement. Initial repairs required to put the burner in an acceptable condition are not covered. All plans will automatically be renewed from year to year unless terminated by either party. Service under any plan will be suspended if customer's oil or service charges are not paid when due.

2. If buyer permits any persons other than our employees to render service to the equipment except as instructed by us, the plan is void.

3. Plans include only the repair and replacement of parts specifically listed herein, which are defective due to ordinary wear. They do not cover any service or repairs to the entire boiler or burner, heat exchangers, jackets, water heaters or any part not specified in the plan.

4. We are not responsible for replacement parts that are obsolete or not obtainable.

5. Customer agrees to purchase all fuel requirements from F.C. Haab Co. Inc. on an Automatic Delivery basis or otherwise the contract is voided and no refund is due.

6. We shall not be liable for any loss, damage or injury arising from the services performed or parts supplied under the Agreement unless the loss, damage or injury is caused directly and solely by our own negligence.

7. We shall not be liable for any loss, damage or injury which results directly or indirectly from the condition of customer's chimney, oil tank or equipment not covered by this Agreement, or unoccupied homes.

8. This Agreement covers only labor and/or parts required directly on the oil burner, controls and specified other parts that are a part of the heating system. Service labor and parts required as the result of abnormal conditions, such as war, fire, floods, hurricanes, strikes or other Acts of God; or failure of purchaser to properly maintain the heating and domestic hot water heating systems; power interruptions; blown fuses or circuit breakers; water damage; thermostat not calling for heat; failure of purchaser to maintain sufficient oil level in the tank when on a "Will-Call" delivery basis; will be billed at prevailing prices.

9. We do not guarantee the availability of any repair or replacement parts.

10. Prices quoted refer only to burners up to three gallons per hour. Prices for other burners are available on request.

11. Suspended overhead units or units in crawl spaces are subject to a $125 surcharge per unit.

12. This Agreement contains the entire Agreement of the parties hereto and there are no promises, terms, conditions or obligations other then printed herein.

13. There will be no refunds on any unused portion of the plan, although it may be transferred to a new occupant subject to our approval.

14. Unoccupied Buildings. Under no conditions are we liable for damage resulting to unoccupied buildings or for damage to their contents, or for any other loss directly or indirectly related to the heating system.

15. Emergency service is defined as no heat or hot water during the heating season or other dangerous situations. All other calls are handled during normal business hours-Monday through Friday, 7 a.m. to 5 p.m. Routine and seasonal turn on/off are not included under this Agreement.

To enroll in the Gold Service Agreement, please call our office or contact us.

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Bronze Plan for Heating

The Bronze Plan gives the will-call fuel buyer the option of service coverage and a tune-up at a reduced price. This plan will be in effect for twelve (12) months starting with the month when it is purchased. All service is to be provided Monday through Friday, 8:00 a.m. to 5:00 p.m. Work performed on Saturday, Sunday and evenings will be billed at the prevailing rates.

Annual Tune-Up

The annual tune-up is included in this plan and will be performed once during the Service Agreement term during regular working hours as scheduled by our Service Department. The annual tune-up includes:

• Test and adjust oil burner for maximum efficiency, using combustion testing equipment
• Inspect combustion chamber
• Clean and check electrodes and nozzle assembly
• Install customer-supplied air filters. We supply oil filter controls cartridge and burner nozzle, if necessary
• Oil all motors on burner, fans and circulators
• Check all safety and operating controls
• Vacuum-clean appliance and flue pipe, including chimney base (where accessible), as necessary

Click here for General Conditions for Bronze Plan

General Conditions

1. We reserve the right to inspect and approve the equipment covered before accepting the Service Agreement. Initial repairs required to put the burner in an acceptable condition are not covered. All plans will automatically be renewed from year to year unless terminated by either party. Service under any plan will be suspended if customer's oil or service charges are not paid when due.

2. We are not responsible for replacement parts that are obsolete or not obtainable.

3. Customer agrees to purchase all fuel requirements from F.C. Haab Co. Inc.

4. We shall not be liable for any loss, damage or injury which results from the services performed or parts supplied under the Agreement unless the loss, damage or injury is caused directly and solely by our own negligence.

5. We shall not be liable for any loss, damage or injury which results directly or indirectly from the condition of customer's chimney, oil tank or equipment not covered by this Agreement, or unoccupied homes.

6. Service labor and parts required as the result of abnormal conditions, such as war, fire, floods, hurricane, strikes or other Acts of God; or failure of purchaser to properly maintain the heating and domestic hot water heating systems; power interruptions; blown fuses or circuit breakers; water damage; thermostat not calling for heat; failure of purchaser to maintain sufficient oil level in tank; will be billed at prevailing prices.

7. We do not guarantee the availability of any repair or replacement parts.

8. Prices quoted refer only to burners up to three gallons per hour. Prices for other burners are available on request.

9. Suspended overhead units or units in crawl spaces are subject to a $75 surcharge per unit.

10. This agreement contains the entire Agreement of the parties hereto, and there are no promises, terms, conditions or obligations other than printed herein.

11. There will be no refunds on any unused portion of this plan, although it may be transferred to a new occupant subject to our approval.

12. Unoccupied buildings: Under no conditions are we liable for damage resulting to unoccupied buildings or for damage to their contents, or for any other loss directly or indirectly related to the heating system.

13. Emergency service is defined as no heat or hot water during the heating season or other dangerous situations. All other calls are handled during normal business hours - Monday through Friday, 8:00 a.m. to 5:00 p.m. Routine and seasonal turn on/off are not included under this Agreement.

To enroll in the Bronze Service Agreement, please call our office or contact us.

Air Conditioning Tune-Up and Inspection

F.C. Haab provides expert service on a wide range of central air conditioning equipment. We offer complete residential air conditioning service at a rate of $95 per hour, plus parts. These rates and this contract apply Monday through Friday, 8:30 a.m. to 4:30 p.m. We also offer commercial air conditioning service during those same hours.

Every year, grass clippings, dirt and bugs build up and reduce your air conditioner's efficiency. Corrosion can poke holes in your refrigerant lines. Worst of all, when you lose cooling capacity, you may not know you're in trouble until you really need your system to be running full blast.

A yearly F.C. Haab A/C Tune-Up will save you money, prevent problems, and extend the life of your system. To keep your system operating at peak capacity, we:

• Prepare the whole system for summer operation
• Inspect and adjust refrigerant controls
• Inspect and adjust temperature controls
• Inspect safety controls
• Check for refrigerant and oil leaks (refrigerant not included)
• Check belts and adjust tension
• Check air filters
• Check and record operating pressures
• Inspect and lubricate electric motors
• Check compressor, evaporator motor, condenser motor, amperage and voltage
• Clean lint and dirt from air-cooled condensers
• Blow out condensate drain line

To enroll in the Air Conditioning Tune Up and Inspection Agreement, please call our office or contact us.

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Platinum Central Air Conditioning Coverage

Our Platinum Plan covers most things that typically go wrong with your system and includes a spring tune-up and inspection. When you combine this coverage with one of our oil heating plans, you save $50.

The Platinum Plan covers the following parts of your central air conditioning system:

Compressor (if in warranty) Condenser Coil (if in warranty) Condenser Fan Blades Condenser Fan Motor Condensate Pumps Condensates Leaks Contactor Crankcase Heaters High Pressure Control Holding Relay Internal Condensing Unit Wiring Low Pressure Control Motor Protectors

Motor Starters Outdoor Unit Relays Potential Relay Rain Shield Running Capacitors Standard Thermostat Standard Thermostat Sub Base Starting Capacitors Starting Relay Thermo Expansion Valves Time Delay Control Time Relays Transformers

• Our Spring Service Check is included for maximum air conditioning efficiency. It may be performed in conjunction with a heating system tune-up.
• All labor charges included for system repairs during normal working hours.
• Compressor still under manufacturer's parts warranty replaced with no labor charge.
• 10 percent discount toward compressor's failure out of warranty. Discount applies to compressor, refrigerant, dryers, labor and any miscellaneous parts.
• All other repairs (including extensive searches for refrigerant leaks, if approved by the customer) will be performed at our normal rates for parts and labor less a 10 percent discount.
• No charge for use of refrigerant recovery equipment on compressor replacement or refrigerant leak repairs.

Click here for General Conditions for Platinum Central Air Conditioning

General Conditions

1. We reserve the right to inspect and approve the equipment covered before accepting the Service Agreement. Initial repairs required to put the A/C in an acceptable condition are not covered. All plans will automatically be renewed from year to year unless terminated by either party. Service under any plan will be suspended if customer's service charges are not paid when due.

2. If buyer permits any persons other than our employees to render service to the equipment except as instructed by us, the plan is void.

3. Plans include only the repair and replacement of parts specifically listed herein, which are defective due to ordinary wear. They do not cover any part not specified in the plan.

4. We are not responsible for replacement parts that are obsolete or not obtainable.

5. We shall not be liable for any loss, damage or injury arising from services performed or parts supplied under the Agreement unless the loss, damage or injury is caused directly and solely by our own negligence.

6. We do not guarantee the availability of any repair or replacement parts.

7. This Agreement contains the entire Agreement of the parties hereto, and there are no promises, terms, conditions or obligations other than printed herein.

8. There will be no refunds on any unused portion of the plan, although it may be transferred to a new occupant subject to our approval.

9. Rooftop units are subject to a $125 surcharge per unit.

10. This agreement covers only electrically operated units inside the equipment and does not cover electrical or plumbing work or balances beyond the units, or any work required because of negligence, misuse of equipment or because of fire, floods, acts of God, shortages, or electrical or water supply, sabotage or damage caused by freezing, thermostat not calling for cooling. This agreement does not cover ductwork or problems as a result of same.

11. Repair service caused by owner's failure to check for open switches, incorrect thermostat settings, tripped circuit breakers, unlit pilots or dirty filters will be billed by the minimum service charge. It is the owner's responsibility to change or check air filters every month.

To enroll in the Platinum Air Conditioning Service Agreement, please call our office or contact us.

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Oil Tank Protection

Our Homeowner's Tank and Environmental Loss Protection Program protects you from the high costs of replacing an oil tank or cleaning up a tank accident. For just pennies a day, this plan provides:

• Up to $100,000 for cleanup costs in the event of an oil release
• Replacement of your oil tank
• Complete management of your cleanup project

This is available for any tank that is less then 3,000 gallons in capacity.

To enroll in the Homeowner's Tank and Environmental Loss Protection Program, please call our office or contact us.

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Loyalty Rewards

It is our goal to reward our loyal customers. You earn $50 credit for each year you purchase a service plan, up to a total of $500 during your lifetime as our customer. You can use a portion of these credits toward the purchase of a variety of "oil" heating and cooling equipment. (The figures below show how much can be used for any one item.) Credits are not transferable. They have value only as a credit toward the following equipment purchased from the F.C. Haab Company by its customers.

• Oil Fired Boiler: $500
• Oil-Fired Furnace: $400
• Central A/C System: $300
• Oil Water Heater: $250
• Air Conditioner Compressor: $100
• Oil Burner: $100

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